How To Uninstall RocketCyber Agent

Updated 2 months ago by Carl Banzhof

There are several methods that can be used to uninstall RocketCyber agents either from a single system or from an entire customer base. This article will describe the various uninstall methods and their benefits.

Single Agent Uninstall

To remove the RocketCyber Agent from a single system navigate to the device details for the specific device in the RocketCyber console. This procedure requires the device to have an online status or the device is expected to return to an online status.

Next click on the Gear Icon to display the Agent Action Menu on the right hand side.

From the Agent Action Menu click on Uninstall Agent

The RocketCyber console will send a message to the agent to uninstall itself from the device. If the device is offline such as a laptop in sleep mode or no connectivity, the message will be queued. When the device resumes or reconnects the uninstall message will be received and executed. When the uninstall is completed the status indicator light will transition from Green to Yellow. You should also see a confirmation from the agent that the uninstall was started in the Log tab.

Important to note that uninstall does not remove the device from the RocketCyber Console. The device record and its data will still be available for reporting and review until the device is deleted from the RocketCyber Console. To delete a device from the console, Click on the Gear Icon to Display the Agent Action Menu then select Delete Device.

Uninstall All Agents for A Customer

To remove the RocketCyber Agent from all computers in a customer account, navigate to the Customer Settings View. This procedure requires the devices to have an online status or the devices are expected to return to an online status.

In the top right corner of the console, Click on the Company Name.

Next Click on Customer Settings

On the Customer Settings view, Switch on Uninstall Agents, scroll to the bottom of the page and Click Save.

The RocketCyber console will send a message to all agents to uninstall itself from the devices in the customer account. If a device is offline such as a laptop in sleep mode or no connectivity, the message will be queued. When the device resumes or reconnects the uninstall message will be received and executed.

When the uninstall is completed the status indicator light will transition from Green to Yellow. You should also see a confirmation from the agent that the uninstall was started in the Log tab.

Important to note that uninstall does not remove the devices from the RocketCyber Console. The device record and its data will still be available for reporting and review until the device is deleted from the RocketCyber Console. To delete a device from the console, Click on the Gear Icon to Display the Agent Action Menu then select Delete Device.

Command Line Uninstall

If you prefer to script or perform an uninstall from the command line the uninstaller program is located in Program Files\RocketAgent\uninstall.exe

If you execute uninstall.exe without any command line parameters it will display a normal graphical uninstaller interface that requires user interaction. To run a silent uninstall provide /S as a command line parameter. This will cause the uninstaller not to display its user interface and require no user interaction. See the example below:

C:\Program Files\RocketAgent\uninstall.exe /S


How did we do?


Powered by HelpDocs

Powered by HelpDocs